Returns.

You may return an unworn, unused object in its original condition and packaging within 14 days of delivery. Please write to vorienhome@gmail.co.uk with your order number before sending anything back, so we can issue a return reference and the correct return address for that maker.

Pack the object carefully in its original box and inner packaging. Include the return reference we provide. Returns are sent at the customer's expense using a tracked and insured service — we cannot accept responsibility for a parcel that does not reach us.

For larger or fragile pieces we can arrange collection; the cost of collection will be deducted from your refund.

Once your return arrives and has been inspected, we will refund the price of the object to your original payment method within 7 working days. Original shipping charges are non-refundable except where the item is faulty or has been sent in error.

If an object arrives damaged or is not as described, write to us within 7 days of delivery with your order number and a photograph. We will arrange collection at our cost and offer a full refund or a replacement, whichever you prefer.

For reasons of hygiene and craft, the following cannot be returned unless faulty:

• Fragrance, candles and skincare once the seal is broken.
• Made-to-order, bespoke or personalised pieces.
• Vintage or one-of-a-kind objects, which are described honestly at the point of sale.
• Sale items marked final.

Your statutory rights are not affected.

All returns and questions come to vorienhome@gmail.co.uk. We answer within two working days.